Introduction to Visitor Services - CLM8140

Course Description


Visitor Services professionals today are facing the challenge of an increasingly sophisticated public, increasing visitation and shrinking budgets, all while maintaining the biological integrity of site resources. This course will familiarize participants with the history, regulations and policies that guide our work to connect the American public to both the Fish and Wildlife Service (FWS) and nature.

Topics covered will include: working with visitor services standards, defining and determining the differences between, and use of, interpretation, environmental education and outreach programs, and an overview of emerging technologies and techniques to help participants enhance the quality of site visitor service programs.


Course Objectives

During this course, participants will learn how to:

  • Demonstrate a working knowledge of the visitor services standards, and how to apply them to your field station’s programs and facilities.
  • Define and determine the mix of interpretive, environmental education and outreach programs at their field station to effectively communicate with visitors.
  • Identify emerging technologies and communications techniques applicable to Service programs.
  • Identify ways to engage new and non-traditional partners in the work of the Service.

Course Logistics


October 23-27, 2017


Portland Oregon
Tualatin River NWR

Who Should Attend:

Anyone involved with visitor services or public use programs on FWS field stations, including project leaders, natural resource managers, environmental educators, interpretive staff, outreach specialists, outdoor recreation planners, park rangers, and those working with community outreach groups.


5 days/ 36 hours




Tuition for FWS, NPS, and BLM is prepaid. For participants from other agencies and organizations, there is a tuition charge of $995.00.


Course is offered once per year.

To Register:

Register online via DOILearn, the Department of the Interior’s Learning Management System.


For registration questions:
Marilyn Williams, 304-876-7940

For course content questions:
Laurie Heupel, 304-876-7486

Course Links