CLM8140 - Introduction to Visitor Services

Course CodeCLM8140
Course TitleIntroduction to Visitor Services
DescriptionToday, visitor services professionals today are facing the challenges of an increasingly sophisticated public, increasing visitation and shrinking budgets, while maintaining the biological integrity of refuge resources. This course will familiarize participants with the history, regulations and policies that guide our work to connect the American public to the nature of the mission of the FWS. Topics covered will include: understanding the visitor services standards, defining and determining the differences between, and use of interpretation, environmental education and outreach programs, and an overview of emerging technologies and techniques to help participants enhance the quality of refuge visitor service programs.

OBJECTIVES:
Upon completion of this course, you will be able to:

 Demonstrate a working knowledge of the visitor services standards, and how to apply them to your field station’s programs and facilities
 Define and determine the mix of interpretive, environmental education and outreach programs at your field station to effectively communicate with visitors.
 Identify emerging technologies and communications techniques applicable to Service programs.
 Identify ways to engage new and non-traditional partners in the work of the Service.

TARGET AUDIENCE:
Anyone involved with FWS visitor services or public use programs, including project leaders, natural resource managers, environmental educators, interpretive staff, outreach specialists, outdoor recreation planners, park rangers, and volunteers.

Delivery MethodInstructor Led
Non-FWS Fee$796.00
Instructional Hours25
Credits/CEUs2.0
Course Content Contactlaurie Heupel: laurie_heupel@fws.gov; (304) 876-7486; laurie_heupel@fws.gov
Curriculum CategoryVisitor Services
Course FrequencyOnce per year
Registration CategoryWait List
Registration LinkLMS
DOI LEARN Course TypeILT
College Credit NameSemester Hours
College Credit Value1
Extracted from DOI LEARN on5/25/2018 3:30:27 AM

Schedule:  CLM8140 - Introduction to Visitor Services